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Response to COVID-19

We are closely monitoring and following the directives of the Centers for Medicare and Medicaid Services (CMS), the Centers for Disease Control (CDC) and the NC Department of Health and Human Services to understand what we can continue to do to keep those we serve and our staff informed and prepared.

Apr 3, 2020

Updated

We at Hospice of the Piedmont and Hospice of Randolph understand that these are difficult times and are responding to the COVID-19 crisis in our communities.

Without question, the health and safety of our patients, their families, our team members, and the communities we serve are the most important concerns facing our organization. We are closely monitoring and following the directives of the Centers for Medicare and Medicaid Services (CMS), the Centers for Disease Control (CDC) and the NC Department of Health and Human Services to understand what we can continue to do to keep those we serve and our staff informed and prepared.

We are also:

  • Screening staff daily for symptoms and possible exposures.
  • Implementing technology to help clinical staff connect with patients and their families remotely using Backline Telehealth.
  • Equipping all clinical staff with recommended personal protective equipment (PPE) to protect themselves and their patients,
  • Thinking outside of the box and creating innovative solutions to ensure that all staff and the families under our care are well protected.
  • Asking a series of screening questions in planning for admissions or visits in homes in order to put any necessary precautions in place prior to any visit.
  • Collaborating with our partner nursing homes and assisted living facilities to comply with facility access requirements which may have been imposed related to COVID-19.  We remain committed to our being able to partner with our contracted facilities in order to continue providing care to those patients for whom we have a shared responsibility.
  • Reducing the number of team members who report to the office each day to help do our part to flatten the curve.
  • Limiting visitors at our inpatient units, Hospice Home at High Point and the Randolph Hospice House, and asking those who are allowed to enter to sign-in and self-report symptoms and/or known exposure(s).  Visitors who report symptoms or known exposures are not allowed to visit.
  • Discontinuing all face-to-face counseling sessions and groups through our Grief Counseling Center, but are continuing to offer counseling by phone or Zoom. Our counselors are still connecting with their current clients, as well as accepting new clients.
  • Reinforcing education to all staff about hand hygiene, respiratory etiquette (i.e. coughing/sneezing into your elbow/arm) and social distancing.
  • Using an internal shared information site to serve as a readily accessible resource for team members to receive updates and support.

As you can imagine, Hospice of the Piedmont and Hospice of Randolph care for individuals and their families at an already difficult time of life. Just as we have for the last 40 years, we will continue to support those currently receiving services and those who may need our services in the days and weeks to come.  Therefore, we will continue to monitor, evaluate and respond to the impact of this unprecedented time.

Sincerely,

Trent Cockerham
Chief Executive Officer

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